Some council services will be unavailable over the Christmas and New Year break.
Check if you need to apply or order before Friday 19 December 2025.
A number of New Zealand organisations incorrectly implemented the Holidays Act legislation, resulting in errors across several types of pay.
The Holidays Act 2003 sets out the minimum entitlements to holidays and leave, and payment for leave that all New Zealand employers are required to provide to their employees.
The act outlines how permanent and casual employees become entitled to:
It also explains the calculations that are used to pay these different leave types, and how they change depending on a number of factors.
In 2018, the government announced a review of the Holidays Act to bring it up to date with modern workforce practices and set up a taskforce to review the act.
In 2016, we held a review to check our compliance with the Holidays Act.
We discovered that we had incorrectly applied Holidays Act legislation in certain situations. We set up a remediation programme to help us meet our obligations to both current and former employees.
We began emailing former employees in November 2019 and invited them to apply for a remediation payment.
Everyone eligible for a payment would have received an email in early 2020, at the last known address we have on file. We may also have also used the postal addresses or mobile numbers on our records.
We are also contacting former employees, who are not owed a payment, to let them know they aren't eligible.
The application process only applies to former employees who worked for Auckland Council during any period between 1 November 2010 and 23 August 2019.
We have asked our eligible former employees to register for payment from November 2020.
Former employees who worked varying hours or were paid varying amounts are most likely to be affected.
We are confident we have all the data required to identify who is and who isn't affected.
Approximately 60 per cent of our employees aren't affected.
If you think you might be eligible for a claim and haven't heard from us, you can still email us at holidaysact@aucklandcouncil.govt.nz and we will check to see if you're entitled to a payment.
If you know of someone else who you believe may be eligible please let them know that they can email us as above.
When you apply, you'll need your:
We've used Ernst & Young's expertise to review all leave records, payments, and earning data for any period worked between 1 November 2010 and 23 August 2019 and recalculate any leave payments.
The calculations then went through three separate checks to ensure they were correct. The Ministry for Business, Innovation and Employment (MBIE) is fully aware of our calculation methods and processes.
International payments are subject to any fluctuation in exchange rates. Your bank may also charge you to receive an international payment from New Zealand.
You won't receive interest on your payments as this is a genuine error and we are confident that many of the decisions we've made exceed the requirements of the Holidays Act.
Any amount owing will be paid as a lump sum payment and taxed at the rate required by Inland Revenue Department.
Student loan payments will be made as required by law. You'll be asked to complete a tax code declaration form (IR330). To calculate your tax, check the IRD website for a handy calculator.
You can choose to donate your payment to charity once you have received it.
You can register on behalf of another person.
We will need extra documentation from you to verify your claim, such as:
If you're a KiwiSaver member and would like to make contributions from any claim, complete the KiwiSaver Deduction Form (PDF 80.9KB) during the claims process.
We'll pay Employer Contributions of three per cent.
You can request a pay slip showing your payment, tax and KiwiSaver on request. Email holidaysact@aucklandcouncil.govt.nz.
Non-New Zealand residents can register.
We will require proof of your bank account in your country of residence.
This needs to show:
Your bank must be able to accept payments from New Zealand.
Any payment made to you will be subject to the exchange rate at the time the money is processed.
You may incur a fee from your bank.
If you have a question which is not covered here, email holidaysact@aucklandcouncil.govt.nz.