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Reduced services
More Many of our services are closed over Christmas but our contact centre will prioritise urgent safety calls. Check our website or read Our Auckland for information on services that are closed or reduced over summer - Learn moreReduced services

Te puata ki ā mātou tukanga

Transparency of our processes

Transparency, fair process and the inclusion of Auckland’s diverse communities is important to us.

We have a responsibility to show our communities how we try to include the views of people affected by the issue or project, what feedback we received and how that led to the decisions that were made.

If you would like to know more about our legal obligations and policy position, you can read our Significance and Engagement Policy.

​This policy identifies the significance we place on certain issues, as well as how and when communities can expect us to ask for their feedback.