Form
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You should know
Read about what to do if your complaint is about:
If something needs to be maintained, cleaned, fixed or replaced report your problem online.
If your complaint is about our food scraps collection service or the related rates charge, see Food scraps collections for background information.
Our Customer Charter outlines what you can expect from us and how you, as a member of the public, can help us to deliver a high standard of customer service.
Our Formal Complaints Policy sets out the guiding principles we apply, staff roles and responsibilities, and our process for handling formal complaints.
Make a formal complaint when:
To report issues with roads and transport, Auckland Transport have their own complaints form.
We will use the information you provide in this form for the purpose of your intended interaction with us, and we may use it for training purposes.
See our privacy policy for more information.
It will take approximately five minutes to complete this form.
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To ask for help or report a problem with our services or facilities, contact us.