How to report flooding or flood risks

Stormwater flooding happening now

To report flooding happening now, phone us:

Flooding on a highway or motorway

If the flooding is on a highway or motorway, call Waka Kotahi | NZ Transport Agency on 09 969 9800.

Flooding caused by burst water main

For flooding caused by burst water main, call Watercare Services on 09 442 2222.

You can also send a free text to 3130.

Blockage or other stormwater issue

You can phone us on 09 301 0101 to:

• report stormwater flooding risks like blocked drains, culverts, catchpits or grates
• request an investigation following a flood or stormwater event.

You can also use our written query form if the problem doesn't require an urgent response. 

Flooding from a neighbour's property

You are responsible for flooding and blockages on your property.

If you're experiencing regular, minor flooding due to a problem on your neighbour's property, talk to your neighbour about how to resolve the issue.

Flooding from your neighbour's property can be caused by:

• blockages (including fences blocking overland flow paths)
• broken pipes or guttering
• construction
• heavy rain
• flooded waterways
• landscaping
• damage to property.

Learn Who maintains stormwater pipes and drains and Who maintains watercourses.

If you and your neighbour cannot resolve the issue:

• use our written query form for problems that are not urgent
• contact 09 301 0101 for urgent requests.