Storm Recovery Navigation Service

Last updated: 7 June 2024

Storm Recovery Navigators help you access the information, services and support you need to plan your recovery from severe weather disasters.

About our Navigator service

Our Storm Recovery Navigators are here to connect you to the resources and information you need to navigate your way through the coming months and beyond.

Navigators have helped individuals and communities in recent recoveries across New Zealand, like:

• the Christchurch and Canterbury earthquakes
• the 2017 flooding in Whakatāne
• the 2016 Kaikoura District earthquake
• the 2018 Rotorua District flooding.

Due to the generous support from Ministry of Social Development, we are able to partner with non-government organisations and iwi partner groups. Our Navigators are based in our partner community organisations to support impacted whānau and families.

What Navigators do

Our Navigators offer a free and confidential service to:

• provide you with one-on-one support and assistance
• make sure you have the most up-to-date information, while connecting you to other support agencies like Work and Income, Ministry of Business, Innovation and Employment and New Zealand Claims Resolution Service.
• help you gain access to specialist services like insurance, legal and budget advice
• update you on grant applications and financial assistance available
• support you with housing, tenancy issues, temporary accommodation and resettlement
• help you access other social and health services, like counselling and GP services.

How to contact our Navigator service

You can contact us:

• email navigators@aucklandcouncil.govt.nz
• phone 09 884 2070, 7am to 7pm, Monday to Friday and 9am to 3pm on Saturday and Sunday
• filling in the online form
• meet us in-person at one of our drop-in sessions at a community facility near you.

You can sign up for the recovery newsletter to find out about the latest updates on 2023 storm recovery progress.

Partner Navigators

Like Storm Recovery Navigators, Partner Navigators connect individuals and whānau with resources, services and information to help their recovery journey.

Our partners include:

• Te Kawerau Iwi Tiaki Trust
• Ngāti Tamaterā Treaty Settlement Trust
• Huakina Development Trust
• Te Mahurehure Cultural Society Incorporated
• Aunty Lou’s kitchen
• Vahefonua Tongan Methodist Methodist Mission Charitable Trust (Siola)
• South Seas Healthcare Trust
• Affirming Works
• Age Concern
• Global Hope Missions
• New Settlers Family and Community Trust
• MPHS Community Trust
• I am Māngere
• Visionwest Community Trust.