Bin tag use to end

No more bin tags

We are changing our 'Pay as you throw' bin tag service and moving to a regionwide rates-funded, weekly kerbside rubbish collection service. This means prepaid bin tag use will end soon.

Visit How changes to our rubbish service will affect your area and search your address for more detailed information.

Why this is happening

After consulting on the Annual Budget for 2022/2023, we decided to introduce a rates-funded system for our kerbside rubbish collection services.

We are standardising waste services in Auckland so that every property receives the same:

• level of service
• types of bins
• payment options.

To read more about the reasoning behind this decision, visit OurAuckland.

How much a rates-funded rubbish service will cost

We will only charge you for the service when the rates-funded collection starts in your area. There will be a partial charge for the year, based on the size of your bin and when bin tag use stopped in your area.

To find out your partial charge:

1. visit Find your property rates or valuation
2. enter your property address
3. select the 'Property rates' tab.

The standard targeted rate for rubbish collections for each household is $174.77. This is for a standard council rubbish bin size (120L capacity).

Ratepayers have the option to request either:

• a smaller bin (80L capacity) with a lower rate of $145.24
• a larger bin (240L capacity) with a higher rate of $290.09.

If you previously used a private waste collection company in Waitākere and North Shore, but still have an old council blue and yellow bin, you can use that. If you need a new council bin, use our online form to request a new bin.

When the change will happen

Changes will take place in stages over the next 18 months.

What you need to do

• Plan ahead and use up your tags before they are no longer used in your area.
• Avoid buying more tags than you need.

Tag refund information

You can get a refund for unused bin tags during the following times:

• Waitākere refunds from Sunday 1 December 2024 to Friday 31 January 2025
• North Shore refunds from Saturday 1 March 2025 to Wednesday 30 April 2025
• Papakura refunds from Thursday 1 May 2025 to Monday 30 June 2025.

How to claim a tag refund

If you have 11 or more unused bin tags, email us at ratesfunded@aucklandcouncil.govt.nz. Do not include your debit or credit card details in the email.

If you have 10 or fewer unused bin tags, you can get a refund at selected libraries. Refunds will be credited to your debit or credit card at the libraries listed in the table. No cash refunds.

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