Elected members' surveys

​Elected members' research project

We’re changing the way we measure elected members' satisfaction with our service.

The elected members' survey has previously been conducted every 18 months to measure elected members' satisfaction with the advice and support we provide to them.

The survey was put on hold in 2020 due to the impact of COVID-19. During that time, we reviewed the project and developed a new approach.

In 2021, we conducted qualitative research with elected members and staff to understand how to improve the service we give to elected members. We also conducted an elected members' headline survey to continue monitoring key trends in satisfaction with existing staff performance.

The research and survey results will help us build a new performance indicator framework that better reflects how we support effective and accountable governance.

In 2022, we’ll begin developing and implementing the methodology and frequency to monitor the key indicators over time.

2021 headline survey